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Privacy Policy

Website Privacy Notice – Pugtown.
Trading as:

1. Important information & about us

We respect your privacy and are committed to protecting your personal data. To find out more about your rights and to see how we use your data, please read on.


This privacy notice is in place to comply with the GDPR regulations.

Contact details

Email address:
Postal address: Unit 4, Netherton Workshops, Highley, WV16 6NN

If you have any privacy concerns or questions, please contact us.

Your duty

We need the personal data we hold on you to be accurate. If your data changes, please inform us.

Off-Site Links

We are not responsible for data privacy of external third party websites. We advise you to consult the privacy policies of any websites you visit that may be linked to from within the Pugtown website.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

All data relating to orders placed on is stored by a 3rd party shopping cart plugin called ECWID. 

Information about ECWID and it's privacy policy can be found on it's website:

We do not collect financial data – all payments are handled via Paypal.

All data we collect is entered by you during the order process i.e.
name, address, email address, telephone number and data relating to items you order.

We may use the 3rd party Goole Analytics service to collect website usage stastics. No personally identifiable data is collected via this.

3. How is your personal data collected?

We only collect personal data thet you enter yorself.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data

We use your personal data in order to fulfill orders you place on our website

Promotional offers from us

We may send you marketing specail offers via email if you have placed an order with us or if you have subscribed to our newsletter mailing list. You can opt out of this at any time by contacting us or using the 'unsubscribe' button found clearly marked in all promotional communications.

A 3rd party company called sendinblue ( handles our email marketing. They hold your email address and collect stastics such as which promotional emails you may have opened etc. Please refer to their specific privacy policy on their website.



Our website uses cookies for both essential and non-essential tasks. You can view a comprehensive list of cookies used via your browser menu. Our website will not function correctly without the use of cookies. You can refuse to give consent to them but you will not be able to use our website.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We share some of your personal data with

  • External Third Parties as described above

  • Courier / delivery companies with whom we share your name/address for the purpose of delivering goods ordered.

We expect all third parties to respect the security of your personal data and to treat it in accordance with the law. 

6. International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7. Data security

ECWID and Sendinblue have put in place GDPR compliant systems fopr handing personal data.

8. Data retention

How long will you use my personal data for?

We retain your data for as long as necessary to fulfill our obligations to you and for accounting purposes. You can be removed from our email mailing list at any time.

9. Your legal rights

Data protection laws give you certain rights. We respect all of those rights.